As a sustainable financial power that has always invested in people, HDY Insurance has always acted with the knowledge that a happy customer means a strong HDY Insurance. Without forgetting environmental awareness, HDY Insurance considers that less paper waste and less energy consumption means a more livable nature.
FREQUENTLY ASKED QUESTIONS
First of all, you should click on the insurance branch category you want to get the price and send us your information. Then our expert staff will get back to you immediately. Evaluate the prices and create your policy easily.
In case of any problem after purchasing your policy and if you want to make a change in the coverage, you can contact our customer representative who provides 24/7 support, you can get information by checking whether you have the opportunity to change according to the policy content.
You have the opportunity to make instalments to your insurance policy in the insurance products within the companies we work with. HDY Insurance team will provide you with all the necessary information at the price stage according to the type of insurance you want to have.
As a result of many researches and studies we have done, we are with you 7/24 with our call centre. For all your questions, you can forward your information from the contact section or call us for your questions.
You can contact HDY Insurance team for prices and questions at any time you wish.
You can use your credit card when purchasing your policy. Price information will be automatically shared with you at the stage of using your credit card. In case of your approval, your policy will be created with your credit card. For security reasons, your card details are not kept in the system.
The policies you have purchased are tracked by our system, you will be notified before your policy expiry date.
For the cancellation of the insurance policy you have purchased, it is sufficient to contact the HDY Insurance team and get detailed information. You can get information about the cancellation process by checking your policy number.
First of all, you need to inform us about the damage situation. Our damage staff will support you and inform you by sharing the necessary information about the damage in a careful way. They will support you by being with you in all damage processes.
The information you transmit to us while receiving an insurance quote is automatically stored in the system, the most reliable and most accurate service will be provided to you and your information will not be shared anywhere.
All periodic maintenance of the vehicles within the lease period shall be carried out by the Lessee at the authorised services contracted by HDY Fleet for each vehicle within the framework of the manufacturer's instructions in the user manual for the vehicle and in a manner not to invalidate the manufacturer's warranties. Expenses related to periodic maintenance and repairs, part replacement if necessary and related labour charges shall be covered by HDY Fleet. The Lessee will be able to receive service in return for these maintenance services from contracted services in accordance with the agreements made by HDY Fleet.
The parts that the manufacturer company requires to be changed during the maintenance periods are replaced within the scope of fleet hire maintenance.
If the tyres of the vehicles have been used for the km specified in the fleet leasing contract, the tyres will be replaced, the new tyre costs and the costs related to the tyre replacement will be covered by HDF Fleet. HDY Fleet has no obligation to install winter tyres. However, if an article about winter tyres is added to the contract or an additional protocol is made, snow tyres will also be given.